Returns, Exchanges & Refund Policy
Conditions for Returns Returns are accepted within 7 days from the date of delivery. For an item to be eligible for a return, it must meet all the following strict criteria:
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Condition of Products: Items must be unworn, unwashed, unaltered, and in their original pristine condition with all original tags securely attached.
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Hygiene & Quality Control: We reserve the right to outright reject returns if items show any signs of use. This includes, but is not limited to: perfume or body odors, pet hair, makeup stains, deodorant marks, or physical damage (unless transit-related).
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Promotional Items: All gifts, freebies, or promotional products received with your purchase must be returned alongside your order.
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Authorisation Required: All returns must be approved by our Customer Experience Team before dispatch. Reverse pickups will only be arranged post-approval.
The Return Process & Store Credit
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Refund Method: All approved returns are refunded strictly in the form of an Essentia Attire Gift Card (Store Credit). Under no circumstances do we issue refunds to the original bank account, credit card, or UPI.
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Reverse Pickup: Once authorized, we will arrange a reverse pickup within 48 hours. A non-refundable logistics fee of ₹150 will be deducted from your final store credit amount, even if your initial order was delivered with free shipping. If you prefer to avoid this fee, you may securely self-ship the item back to our facility.
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Self-Shipping (Fee Waiver): If you prefer to avoid the ₹150 deduction, you may securely self-ship the item to our facility. Upon successful quality inspection, you will receive the full product value in store credit.
Conditions for Exchanges
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One-Time Only: Each purchased item can only be exchanged once.
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Same Product Only: Exchanges are limited to size replacements for the exact same product. You cannot exchange one design for a different design.
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Reverse Pickup Fee: A nominal, mandatory, and non-refundable fee of ₹150 applies to cover our delivery partner's reverse and forward logistics costs, payable at the time of your exchange request. Please note: Even if your original order qualified for Free Shipping (via prepaid offers or promotional codes), this reverse logistics fee remains strictly applicable to all exchange pickups. If you prefer to avoid this charge, you may choose to self-ship the item back to our facility.
Received a Damaged, Defective, or Incorrect Item? Since our apparel is printed on demand specifically for you, quality assurance is our top priority. However, if your order is damaged during transit or contains a manufacturing defect, the following strict guidelines apply:
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Replacement Only (No Refunds): We only offer an exchange for the exact same product and size. We do not issue returns, store credit, or size changes for defective/damaged item claims.
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The Unboxing Video Requirement: You must contact us within 24 hours of delivery with a clear, continuous, uncut, and unedited unboxing video. The video must show the package in its original sealed state before opening and clearly display the defect. This video serves as mandatory evidence.
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Free Resolution: If a valid unboxing video is provided, we will offer a free reverse pickup and dispatch a replacement at no cost to you. If your pin code is non-serviceable and you must self-ship, we will reimburse the courier charges upon submission of a valid shipping receipt.
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Without a Valid Unboxing Video: If you fail to provide a valid, continuous unboxing video, your claim for a free replacement is void. We may still approve the exact-item replacement as a courtesy, but you will be solely responsible for the ₹150 reverse pickup charges, or you must self-ship the item to us at your own expense.
Non-Returnable & Non-Exchangeable Goods The following categories of goods are strictly exempt from being returned or exchanged:
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Sale & Clearance Items: Any items purchased during a sale, promotional event, flash sale, or clearance event.
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Customized Goods: Items made to your specifications or clearly personalized.
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Unsealed Goods: Goods which are not suitable for return due to health protection or hygiene reasons, and were unsealed after delivery.
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Mixed Goods: Goods which, after delivery, are inseparably mixed with other items.
Refund Policy & Processing
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Inspection Process: Refunds (Store Credit) are issued only after the physical receipt and successful quality verification of the returned product at our facility. We rigorously inspect all items. Returns suspected of being fraudulent, wardrobed (worn for an event and returned), or violating our terms will be rejected and sent back to the customer.
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Non-Refundable Fees: Original shipping charges, Cash on Delivery (COD) convenience fees, and any partial advance payments for COD orders are strictly non-refundable.
Gift Card Terms & Conditions
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Usage: Essentia Attire Gift Cards are valid exclusively on essentiaattire.shop for future purchases.
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Non-Transferable: Gift Card balances are locked to the issuing account. They cannot be encashed, transferred to another user, or transferred to a bank account.
Return Shipping Address & Liability If your location is non-serviceable for reverse pickup, or if you choose to self-ship to avoid logistics fees, please use a trackable shipping service and send the goods to:
Essentia Attire Returns 3/7, Kohli Enclave, Railway Road, Prakash Industrial Estate, Sahibabad, Ghaziabad, Uttar Pradesh - 201005
Disclaimer: Essentia Attire cannot be held responsible for returned goods that are damaged or lost in transit by your chosen courier. Store credit or exchanges will not be processed without actual physical receipt of the goods at our facility.
Please note: Although we have tried to precisely show the actual colour of the products, there may be a minor variation based on the operating system you are using.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: essentiaattire@gmail.com
By visiting this page on our website: https://essentiaattire.shop/pages/contact
